3.When a Patient needs the service (or IC decides so), IC transfers the case to OH, ASAP. After checking that the Patient is included in the service, OH asks for the details and Medical Records.
**(If the Patient wasn’t included in the service in advance -2nd step of this workflow -, but IC decides to proceed with the case, then the “Additional Patient Preferred Fee” is applied for the case, and IC will be invoiced accordingly)**